Terms & Conditions

Discounts & Promotions
To qualify for a promotion you must place your order during the promotional period. The discount offer cannot be combined with any other promotions or discounts. Qualifying purchases exclude custom quoted orders, printing options, shipping and sales tax.

Sales Tax
All Connecticut orders are subject to sales tax. If your company is tax exempt, your exemption certificate must be sent to our Billing Department at [email protected] prior to placing your first order so we can set up a tax exempt account for you.

Shipping Information
OtherDesigns assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item. We will add insurance to each outgoing shipment to cover the replacement cost in the event of damage or loss on behalf of the shipper. We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination, as it is very difficult to process shipping changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our Shipping and Fulfillment Department is already scheduling your ship date and preparing your label

Return / Refund Policy
All sales are final. No refunds are available on orders unless no files have been prepared for printing. If an order is canceled after we have already processed your files, an additional $ 25 fee will be charged. RUSH FEES ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us within 10 business days after your package arrives. All claims MUST be made within 10 days of receiving your order. Shipping charges will not be refunded unless lost or delayed by UPS. Returned products must be in absolutely new and unused condition for refund. Should your print job contain manufacturing errors and/or defects, we will rerun and ship the job at no charge. OtherDesigns.com reserves the exclusive right to judge what a manufacturing error and defect is.

Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order or business check. Checks will delay your order, as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for processing and shipping of your print order if paid by check or if by PayPal e-check. To order by check, just print the order confirmation page and then mail the form with payment to:

OtherDesigns.com
PO Box 403
South Windsor, CT 06074

Indemnification
The customer will indemnify and hold harmless the printer, OtherDesigns.com, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order.